Kempegowda International Airport Bengaluru, also known as BLR Airport, has received the prestigious ‘Best Airport at Arrivals globally for the year 2023’ award from the Airports Council International (ACI) World.
This marks the second consecutive year that BLR Airport has achieved this recognition, showcasing its dedication to providing outstanding experiences for passengers.
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Leading the Way in Passenger Satisfaction
BLR Airport has secured the top position among airports worldwide, demonstrating its status as a premier aviation hub serving both domestic and international travelers. The airport’s commitment to offering a seamless arrival experience, convenient connections to non-metro cities, and smooth transfers across Southern India has contributed significantly to this achievement.
Efficient Services and Innovative Amenities
The airport excels in various aspects, including efficient deboarding procedures, streamlined immigration and customs processes, and dedicated e-visa counters. Additionally, Kempegowda International Airport Bengaluru (BLR Airport) provides organized baggage claim services and innovative amenities to enhance passenger convenience.
The BLR Pulse app, offering high-speed WiFi connectivity upon arrival, and features like ‘WayFinder’ facilitate navigation within the airport premises. Passengers can also book transit hotels and seek assistance through the app’s chat box option.
Gratitude and Commitment to Excellence
Hari Marar, MD and CEO of Bangalore International Airport Ltd, expressed gratitude to government authorities and passengers for their support. He emphasized the airport’s dedication to continuous improvement and its role as the gateway to South and Central India.
Recognition of Outstanding Customer Experience
Luis Felipe de Oliveira, Director General of ACI World, praised BLR Airport for its exceptional customer experience. He highlighted the airport’s commitment to serving travelers and communities, underscoring the significance of winning the Airport Service Quality (ASQ) Awards.
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Methodology Behind the Awards
The ASQ program relies on live research conducted through traveler surveys, capturing satisfaction levels on the day of travel. With over 30 performance indicators, the surveys provide insights into various aspects of the passenger experience, ensuring a comprehensive evaluation.
This recognition reaffirms BLR Airport’s commitment to excellence and its position as a global leader in aviation services, setting a benchmark for airports worldwide.
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