Mumbai, May, 2024: Tata Power, a leading power company in India, has transformed the process of obtaining new electricity connections in Mumbai. By introducing a fully digitalized approach, Tata Power now ensures that customers can complete the entire process within just seven days.
Streamlined Process for Customers
Gone are the days of tedious paperwork. Now, customers can apply for a new connection through Tata Power’s online portal by submitting only three documents: the application form, identity proof, and ownership proof.
This user-friendly method eliminates unnecessary hassle, making it quicker and easier for customers to get connected.
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Transparent and Efficient
After submitting the required documents, Tata Power conducts a site visit and issues an estimate to the consumer. This estimate includes application charges, service connection charges, and security deposit.
Customers can securely pay these charges online. Once the verification and payment processes are complete, a Tata Power engineer will visit the premises within seven days to establish the new connection.
Prioritising Customer Convenience
Tata Power has always been committed to customer satisfaction. The company provides various convenient services, such as dedicated counters at all Customer Relation Centres, doorstep bill payment services for senior citizens, and free braille electricity bills for visually impaired customers under the ‘Ujala’ scheme in Mumbai.
Accessible Digital Solutions
Tata Power offers user-friendly digital solutions, including the ‘My Tata Power Mobile App,’ the Customer Portal, and WhatsApp. Customers can choose from a variety of digital payment options, ensuring a delightful experience.
Empowering Customers Digitally
Initiatives like ‘Naam Badlav Pakhwada’ and ‘Go Digi get Lucky’ are helping customers embrace digital services. These initiatives raise awareness about digital access options, payment methods, e-wallet offers, e-bill conversion, green power adoption, and updating contact details.
Tata Power’s Green Initiative
Tata Power has illuminated over 36,543 homes in Mumbai with sustainable energy, offsetting 200 kilotons of carbon emissions annually. More than 53% of Tata Power’s consumer base in Mumbai now embraces paperless billing, with over 88% of bill payments received digitally.
How to Get a Tata Power Connection in 5 Easy Steps
- Apply for a new electricity connection on the Tata Power portal or at a Customer Relation Centre.
- Fill out the Application Form.
- Submit identity proof and ownership proof.
- Tata Power team conducts an initial site visit.
- Estimate is shared with the consumer.
- Consumer makes payment of fees.
- Connection is enabled.
For More Information:
- Customer Portal: https://customerportal.tatapower.com
- WhatsApp Number: 7045116237
- My Tata Power App: https://play.google.com/store/apps/details?id=com.sew.tatapower
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